Booking Terms and Cancellation Policy

A place on the experience you choose, run by our local partners, on the date and for the number of guests in your booking. Each experience page sets out what the price includes and what it doesn't, the start and end times, and any age rules. The price shown at checkout is the total; there is no booking fee.

You pay the full amount online through Razorpay by UPI, card or net banking. Your booking is confirmed once payment succeeds, and we send the confirmation on WhatsApp and by email. A booking that is started but not paid within 48 hours is cancelled automatically.

• You can change your date once for free if you ask 7 or more days before, subject to availability.
• Leaving early or missing part of the experience is treated as a no-show for the part not used.
• To cancel or change, email info@breeziah.com or WhatsApp +91 76388 82429 with your booking ID. Refunds go back to the original payment method within 7 working days.

• Every adult must carry a government photo ID; the operator may ask to see it.
• Water and adventure activities carry real risk. Always wear the safety gear provided, follow the operator's instructions, and never swim after dark or after drinking.
• Respect local villages: keep noise down at night, don't litter, and take your rubbish back with you.
• The operator may refuse or end an experience for unsafe or abusive behaviour, without a refund.

• Some experiences need a permit or pass issued by the government, the army, the forest department or a temple: the Bum La and Nathu La border passes, Kaziranga safari slots, and Kamakhya VIP darshan. We apply for it on your behalf; we don't issue it and can't guarantee it.
• Send a valid photo ID for every traveller when we ask, usually on WhatsApp the day after you book. Names must match the ID.
• If the issuing authority refuses or withdraws the permit or pass, closes the route or park, or stops issuing passes for your slot, you get a full refund or a free change of date.
• Bum La and Nathu La are open to Indian nationals only, and Bum La also needs an Arunachal Pradesh Inner Line Permit. Please check you are eligible before you book; a booking that can't go ahead because a traveller isn't eligible is treated as a cancellation by you.
• Prices marked per vehicle or per jeep cover one vehicle with the number of seats shown. Larger groups are priced for the number of vehicles needed.

• ₹1,000 per guest per night: a tent with mattress, pillow and blanket, dinner on each night and breakfast the next morning. Children under 5 stay free, sharing a tent with an adult.
• Not included: transport, river activities (boating, kayaking, snorkelling, cliff jumping, zipline), lunch, snacks and drinks.
• Check-in from 2:00 pm, check-out by 10:00 am. Tents are shared by guests on the same booking; washrooms are shared with other campers.
• Open October to May; closed June to September for the monsoon.
• Stay on the Indian side of the river. The border with Bangladesh is close and is marked.

We use your name, mobile number and email only to manage your booking and contact you about it, and share your name and arrival details with the operator. See our Privacy Policy for details.

If you have a question, concern or complaint about this policy or how your booking was handled, reach us directly — we respond to every message ourselves.

• Email: info@breeziah.com
• Phone / WhatsApp: +91 76388 82429
• Address: Lachit Nagar, Guwahati, Assam – 781007, India
• Support hours: 7 days a week, 9:00 AM – 9:00 PM IST

We aim to acknowledge every written complaint within 3 working days and resolve it within 30 days.