ILP Service Terms and Refund Policy
These terms apply when you ask Breeziah to apply for an Inner Line Permit (ILP) on your behalf through our website. Please read them before you pay.
Last updated 5 August 2026 · Breeziah Travel, Guwahati
1.What We Do, and What We Don't
Breeziah Travel is a private, registered travel company. We are not a government body and we are not affiliated with the Government of Arunachal Pradesh. Permits are issued only by the government, through its official portal (eilp.arunachal.gov.in), where you can also apply yourself for the government fee alone.
- We check your details, Aadhaar card and photo, resize them to the portal's limits, file the application on the official portal, pay the government fee ourselves, and send you the permit once it is issued.
- We cannot guarantee approval or a processing time. Both are decided by the government.
- The portal verifies each traveller's Aadhaar with a one-time code sent to their Aadhaar-linked mobile. We will ask you for it by phone or WhatsApp while filing. We never ask for bank OTPs, card details or UPI PINs.
2.Price
₹500 per traveller, all-inclusive, for a tourist eILP covering a stay of up to 14 days. This includes the government fee, our filing and all taxes. There is nothing else to pay. Children under 14 don't need a permit and aren't charged.
You pay online through Razorpay by UPI, card or net banking. We confirm your payment on WhatsApp and by email.
3.Your Responsibilities
- Every detail, Aadhaar card and photo you give us must be true, current and your own (or, for the people you apply for, theirs with their consent). Wrong or misleading information can lead to rejection and to penalties under the Bengal Eastern Frontier Regulation, 1873.
- The tourist eILP is for Indian citizens only. Foreign nationals need a Protected Area Permit instead.
- Be reachable on the phone number you give us while we file, so we can get the Aadhaar one-time code.
- Carry your permit (printed and on your phone) and photo ID, register your entry and exit at the check gate, keep to the permit's dates, and follow the permit's conditions while in the state.
4.Cancellations and Refunds
| Situation | What you get back |
|---|---|
| You cancel before we start filing | Full refund of everything you paid |
| You cancel after we have filed | No refund. We have already paid the government fee, which the portal doesn't return. |
| The government doesn't approve the application, and the reason isn't wrong information from you | Full refund of everything you paid |
| It's rejected because a detail or document you gave us was wrong | We fix it with you and refile once at no extra cost. If you'd rather not refile, there is no refund. |
| We miss your entry date through our own delay | Full refund of everything you paid |
| The permit has been issued | No refund. If your dates change, ask us about an amendment or a new application. |
To cancel, email info@breeziah.com or WhatsApp +91 76388 82429 with your application reference. Refunds go back to the original payment method within 7 working days of approval; your bank may take a few more days to show it.
5.Your Documents and Personal Data
- We use your details and documents only to apply for your permit and to contact you about it, as required by the Digital Personal Data Protection Act, 2023. We never sell them or use them for marketing without your separate consent.
- Aadhaar numbers, Aadhaar cards and photos are stored encrypted and are visible only to the team member handling your application.
- We delete them automatically 30 days after your trip ends, or 7 days after you submit if you don't pay. We keep the names, dates and payment record that our accounts and tax law require.
- You can ask us to delete your documents sooner, or to see what we hold, by writing to us. If we have not filed yet, deleting them cancels the application.
6.Contact & Grievances
If you have a question, concern or complaint about this policy or how your booking was handled, reach us directly — we respond to every message ourselves.
- Email: info@breeziah.com
- Phone / WhatsApp: +91 76388 82429
- Address: Lachit Nagar, Guwahati, Assam – 781007, India
- Support hours: 7 days a week, 9:00 AM – 9:00 PM IST
We aim to acknowledge every written complaint within 3 working days and resolve it within 30 days.