Cancellation and Refund Policy

Send a cancellation request in writing to info@breeziah.com, or on WhatsApp to +91 76388 82429, from the contact details on the booking. Include your booking reference and travel dates.

Cancellation charges are calculated from the date and time we receive your written request — not from when you decided to cancel. A phone call alone does not cancel a booking; please always put it in writing so there is a record.

Charges apply to the total booking cost, not just to the advance you have paid. Where the charge exceeds what you have paid us, the balance is payable.

Not arriving for your trip, or leaving it part-way through, is treated as a cancellation with no refund for the unused portion.

Some costs are committed to third parties the moment your booking is confirmed and cannot be recovered regardless of when you cancel:

• Permit and entry fees already issued or paid to a government authority, including Inner Line Permits.
• Airline and train tickets, which follow the operator's own rules.
• Hotels, homestays and resorts booked on non-refundable or peak-season rates, where we will have told you so in writing at the time of booking.
• Event, festival and activity tickets that the provider does not refund.
• Bank, gateway or remittance charges already incurred.

• We will always try to move your dates rather than cancel outright — tell us as early as you can.
• Date changes are subject to availability and to any difference in seasonal pricing, which is payable by you.
• Charges levied by hotels, transport operators or permit authorities for the change are passed on at cost.
• Reducing the number of travellers may change the per-person price, because vehicle and room costs are shared.

• If we cancel your trip for a reason within our control, you receive a full refund of everything you have paid us, with no deduction.
• If a community trip does not reach its minimum group size, you may move to another departure or take a full refund.
• Where a trip cannot run because of weather, landslides, road closures, strikes, bandhs, government restrictions or other force majeure, we will offer you a rescheduled departure or a credit. In these situations we will pass back the maximum we are able to recover from our hotels and transport partners, and will show you what was recoverable. Costs already committed and not refunded to us cannot be returned as cash.
• If a specific included sightseeing point or activity is closed on the day and no substitute is possible, we refund the cost of that component. Complimentary items carry no refund value.

• Approved refunds are remitted within 14 working days of us confirming the amount in writing.
• Refunds go back to the same bank account or payment instrument the money came from. We do not refund to a third party's account.
• Your bank may take a few additional days to credit the amount.
• We will send you a written statement showing the total paid, the charge applied and the amount refunded.

If you have a question, concern or complaint about this policy or how your booking was handled, reach us directly — we respond to every message ourselves.

• Email: info@breeziah.com
• Phone / WhatsApp: +91 76388 82429
• Address: Lachit Nagar, Guwahati, Assam – 781007, India
• Support hours: 7 days a week, 9:00 AM – 9:00 PM IST

We aim to acknowledge every written complaint within 3 working days and resolve it within 30 days.