Payment Policy

• Peak-season stays, festival departures and flight-inclusive packages may require a higher advance or full payment earlier. We will tell you in writing before you pay if that applies to your trip.
• Bookings made close to the departure date are payable in full at the time of confirmation.
• We cannot release final vouchers, permits or driver details until the balance is settled.
• If the balance is not received by its due date, we may treat the booking as cancelled under our Cancellation and Refund Policy.

We currently accept payment by bank transfer (NEFT, IMPS or RTGS) and UPI. Our team will send you the account details along with your quote and invoice.

• All amounts are in Indian Rupees (INR).
• Bank charges, remittance fees and any currency-conversion cost are borne by you.
• This website does not host a payment gateway. No page on breeziah.com will ever ask you to enter card, CVV, UPI PIN or net-banking details.

Travel bookings attract impersonation fraud, so please take a moment on this:

• Only ever pay into the account named on an invoice we have issued from info@breeziah.com, and confirm the account details by calling us on +91 76388 82429 before you transfer.
• We will never ask you to pay into a personal account belonging to an individual, nor pressure you to transfer money urgently to hold a price.
• We will never ask for your card CVV, UPI PIN, OTP or net-banking password. No genuine member of our team has any reason to request these.
• Treat any message asking you to change payment account details as suspect until you have verified it with us by phone.
• Tell us immediately if you receive anything claiming to be from Breeziah that you are unsure about.

• You receive a written quote and invoice before any payment is due.
• We acknowledge every payment with a receipt and, once the advance is in, a booking confirmation voucher.
• Applicable taxes and statutory levies, where charged, are shown separately on your invoice.
• Please keep your payment reference number — it makes any query far quicker to resolve.

• Prices shown on this website are indicative starting points and change with dates, availability, group size and stay category.
• A quote we send you is valid for the period stated on it, usually 7 days, and is subject to availability at the time you confirm.
• Once your booking is confirmed and the advance received, your price is locked — except where a government levy, permit fee or fuel-linked cost changes, or where you amend the booking.

If you have a question, concern or complaint about this policy or how your booking was handled, reach us directly — we respond to every message ourselves.

• Email: info@breeziah.com
• Phone / WhatsApp: +91 76388 82429
• Address: Lachit Nagar, Guwahati, Assam – 781007, India
• Support hours: 7 days a week, 9:00 AM – 9:00 PM IST

We aim to acknowledge every written complaint within 3 working days and resolve it within 30 days.