Privacy Policy

We only ask for what we need to plan and run your trip. Depending on how you use the site, that may include:

• Contact details you submit — your name, phone number and email address, entered through an enquiry form, callback request, itinerary download or the AI trip planner.
• Trip preferences — destination, travel dates, duration, number of travellers, group type, budget range and interests.
• Booking and travel information — traveller names, ages, government ID details where a hotel or permit authority requires them, pickup and drop points, and any accessibility or dietary needs you tell us about.
• Payment records — the amount, date and reference number of payments made to us. We do not operate a payment gateway on this website and never ask for or store card numbers, CVVs, UPI PINs or net-banking credentials.
• Reviews and media you choose to send us, including photographs and videos from your trip.
• Technical and usage data collected automatically — IP address, browser and device type, pages visited, referring page and approximate location derived from your IP.

• To respond to your enquiry and prepare a quote or itinerary.
• To make bookings on your behalf with hotels, homestays, transport operators, guides and permit authorities.
• To send you trip documents — itineraries, vouchers, invoices and pre-departure information.
• To contact you before, during and after your trip by phone, WhatsApp or email for trip coordination and support.
• To generate a personalised draft itinerary when you use our AI trip planner.
• To improve the website and understand which pages and packages travellers find useful.
• To send occasional offers or travel updates, where you have asked to receive them. Every such message includes a way to opt out.
• To meet legal, tax and record-keeping obligations.

We do not sell your personal information. We share it only where it is needed to run the site or deliver your trip:

• Travel suppliers — hotels, homestays, transport operators, guides and permit authorities receive the traveller details required to confirm your booking and issue permits such as the Arunachal Pradesh Inner Line Permit.
• Google Analytics and Google Tag Manager — website usage and traffic analytics.
• Vercel — website hosting and anonymous performance analytics.
• Google Sheets — enquiry and trip-planner submissions are recorded in a private internal spreadsheet accessible only to our team.
• Google Gemini (Google AI) — when you use the AI trip planner, the trip details you enter are sent to Google's generative AI service to produce your draft itinerary.
• Sanity — the content management system that stores our tour, blog and review content, including any review or photograph you ask us to publish.
• WhatsApp (Meta) — if you choose to contact us through WhatsApp, that conversation is subject to WhatsApp's own privacy policy.
• Professional advisers and authorities — where disclosure is required by law.

breeziah.com uses cookies and similar technologies for two purposes: to make the site work correctly, and to measure how it is used through Google Analytics and Vercel Analytics. We do not use cookies to build advertising profiles of individual visitors.

You can block or delete cookies in your browser settings. Some parts of the site may not work as intended if you do.

• Enquiries that do not result in a booking: retained for up to 24 months, so we can pick up the conversation if you come back to us.
• Booking, invoice and payment records: retained for as long as tax and accounting law requires.
• Analytics data: retained according to the default retention period of the analytics provider.
• Reviews and photographs you have asked us to publish: retained until you ask us to remove them.

You can ask us at any time to:

• Tell you what personal information we hold about you.
• Correct anything that is inaccurate or out of date.
• Delete your information, where we are not required to keep it for legal or accounting reasons.
• Stop sending you marketing messages.
• Withdraw a consent you previously gave.

Write to info@breeziah.com and we will action your request within 30 days. We may need to verify your identity first. These rights reflect our obligations under India's Digital Personal Data Protection Act, 2023.

The site is served over HTTPS, and access to enquiry records, bookings and invoices is restricted to authorised team members. No system is completely secure, so we cannot guarantee absolute security — but we will tell you promptly if a breach affects your information.

We do not knowingly collect information directly from children under 18. Where children travel with you, we collect only the details needed for their bookings and permits, provided by the accompanying adult.

We may update this policy as our services or the law change. The current version is always published on this page with its revision date. This version was last updated on 5 August 2026.

If you have a question, concern or complaint about this policy or how your booking was handled, reach us directly — we respond to every message ourselves.

• Email: info@breeziah.com
• Phone / WhatsApp: +91 76388 82429
• Address: Lachit Nagar, Guwahati, Assam – 781007, India
• Support hours: 7 days a week, 9:00 AM – 9:00 PM IST

We aim to acknowledge every written complaint within 3 working days and resolve it within 30 days.